CallGuard is our commercial call management system that performs the logging, analysis and billing of calls. VoiceScope extends the CallGuard system, bringing voicemail and enhanced messaging facilities to your site.

CallGuard is a telephone call logging system, that includes an employee and customer directory service, and provides live call statistics.

But CallGuard does much more than that. It provides an interface between your PABX and Office systems and manages the transfer of data. CallGuard is the interfacing hub for business telecommunications and client information. CallGuard can also monitor the interfaces for failure and alert users.

CallGuard consists of a suite of modules that are centred on the effective call management for business.

• Manage Profit - by managing call pricing bands and monitoring calls
• Monitor Performance - perform operator analysis for internal and incoming calls
• Identify Trends - follow the call patterns and adjust operations to maximise profit
• Manage Staff Levels - by monitoring and mapping call activity.
• Improve Customer Response - by monitoring performance.
• Identify Telephone Misuse - by trapping specific calls or highlighting call duration and cost levels.
• Manage Client Accounts - by classifying calls by account or PIN.
• Generate Revenue - with a flexible and automatic call billing system
• Stay Informed - with a powerful and extensible reporting system

Professions such as doctors, solititors and engineers and other services providers can now allocate call costs to individual client accounts and projects. CallGuard will generate accurate, detailed billing statements. Alternatively the data can be exported to you accounting system.

Allocate the revenue and capital costs of the calls, line charges and equipment to departments or projects, based on call analysis.

CallGuard can be used to raise alarms in response to a number of criteria, including called number (e.g 999), call cost and duration limits, out of hours abuse, etc.

To see the CallGuard feature list click here.

For sales information contact Mentat Sales on +44(0)1942 749444

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