MQuote Problems

If you're experiencing a problem with any aspect of MQuote, please fill out and submit the following bug report form. You may also want to check out our list of known problems.

If what you want to tell us is really more of a suggestion or a request for enhancement, please use our feedback form instead.

Support

If you have any general support queries about MQuote, please please email support@mentat.co.uk

Bug Report Form

When you submit your bug report, it will be entered into our database for tracking purposes. After an initial assessment by our support department, the resolution of the problem will be assigned to an appropriate engineer. Periodically we will post notices regarding bugs and possible workarounds in the Known Problems section of this page.

Please be as specific as possible when describing the problem.

What version of the software are you using?
What operating system are you using?
Other:
Please enter a brief one-line description of the problem:

(example: "Editor doesn't respond to up-arrow")
If the problem is reproducible, please list the steps required to cause it,
leaving a blank line between steps:

(example: "1. Create a new file. 2. Insert some text ...")

If the problem is not reproducible (only happened once, or occasionally for no apparent reason), please describe the circumstances in which it occurred and the symptoms observed:

(note: it is much harder for us to fix non-reproducible bugs)
If the problem causes any error messages to appear, please write down the exact text displayed and enter it here:

(note: if you can it is better to email separately a copy of the error log from MQuote)
Please provide us with the following information in case we need to contact you:

Name:

Position:

Company:

Phone:

E-mail:

We may need to contact you for more information, such as if we have trouble reproducing the problem you describe.

Known Problems

At the moment, the latest MQuote is in beta test. As soon as this version is released then we will publish any known problems below. All problems will be worked on in order to correct them for the next release.

Home | About Us | Contacts | Site Map

< Previous

MQuote

Next >